RETURN POLICY

USX SPORTS INC DOES NOT OFFER RETURNS OR REFUNDS ON CUSTOM GOODS.

By paying for this order, you are agreeing to our No Refund & No Returns policy.

We encourage our customer to order a custom sample of their uniform to meet their expected product. USX Sports Inc. is not responsible for the dissatisfaction that the customer might experience after placing the custom order without trying our custom sample.   

For non-customized products:

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Exchanges (if applicable):

We entertain exchanges solely for items that are defective or damaged. If such a need arises, contact us at [email protected], 

Visual evidence of faulty apparel must be furnished for all reported issues. Replacement items typically require 15 business days for delivery after the matter has been investigated, and a redo order has been initiated.

You are responsible for covering the shipping expenses for returning the item. It’s important to note that shipping costs are non-refundable. 

The timeframe for the arrival of your exchanged product may vary depending on your location.

Sizing:

Our products are crafted to match the measurements outlined in our sizing charts, with a tolerance range of +/-10%. Please note that we do not facilitate refunds or exchanges for items ordered in incorrect sizes. Exceptions apply only if you’ve purchased a sizing kit or received a custom sample. It’s important to mention that sizing cannot be based on the free samples we distribute.

Colors:

The colors featured on our uniforms and apparel are chosen using the Pantone color code specified in your designs or the closest available Pantone color code based on your designs. Pantone colors are visibly indicated in your artwork. Should you require specific color codes, kindly provide them to us. Please understand that each color may appear differently on the fabric post-printing, contingent upon factors such as GSM, weight, and type. Therefore, we do not entertain refunds for color discrepancies, except for glaring mistakes in color selection (e.g., Yellow instead of Gold).

Designs & Graphics:

The designs we create for you serve as a general representation of the uniforms and apparel you’ll receive. While we endeavor to replicate the designs accurately, we cannot guarantee a 100% match. Specifications like placement, logo and number sizes, graphics, outlines, and other design elements must be documented and confirmed in the design template for accurate reproduction. Consequently, we do not issue refunds for design-related discrepancies.

Turnaround Time:

Our standard turnaround time is 3 weeks (21 Business days) from order confirmation to shipment. Please note that turnaround time excludes shipping duration. Occasional delays with shipping carriers such as FedEx, DHL, and UPS may occur. Turnaround time begins upon confirmation of designs, sizes/numbers, and receipt of payment. Missing any of these details may extend our turnaround time. Rush orders can be fulfilled within 2 weeks (14 business days) with an additional rush charge. We may not accept rush orders due to order quantity or busy time of the year. However, factors such as order size, apparel type, current production demand, and other specifications may influence turnaround time. Despite our efforts to ensure timely delivery, we cannot guarantee it. Hence, refunds are not provided for late deliveries. Rush fees are refunded solely for rush production orders.

Cancelled Orders:

Once payment is made, an order is initiated, unless there’s a purchase order or prior agreement with an account manager. Cancellation requests incur a cancellation fee to cover our expenses (e.g., printing, fabrics, designs, labor).